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Accreditation Process

ACAs Programme for Training Providers

Process

Interested parties may submit an Accredited Certification Agent Application through the PM².EU website. The PM².EU Team will then contact applicants to request additional documentation.

Accreditation is based upon the inspection of the full range of the organisation’s services and the analytical examination of the relevant documentation to ensure that the continuing operation of the organisation is preserved at the desired level.

As soon as an application has been approved, ACAs receive an Accreditation Certificate, which allows them to purchase and re-sell vouchers for the PM² Certifications.

The accreditation process involves the following 3 stages:

Stage 1: Assessment of the application

During stage 1, the application and the submitted documentation are reviewed. Once assessed as acceptable, the procedure can move to the next stage. In the opposite case, the organisation will be advised for submitting a modified successful application.

Please note that the PM².EU reserves the right to decline an application.

Stage 2: Quality Review

Through the Quality Review process, the PM².EU evaluates if the potential ACA adheres to the programme’s requirements and guidelines. In case an applicant fails the Quality Review, the provider may not be accepted as an ACA of the PM².EU. All the Quality Review documentation must be submitted in English.

The PM².EU has established a remote team of Quality Reviewers, having the authority to ask for additional or missing review related documents. Quality Reviewers must not work for an ACA applicant in any capacity and must not guide any applicant on how to pass the Quality Review.

  • Organisational Quality Review

ACA applicants must submit a separate document for each item in one of the following file types: .doc, .docx, .pdf, and jpg. If an already accredited certification agent wishes to renew the ACA capacity, item A may be skipped.

Item A: Proof of being in business for at least 1 year

Submit a document proving you are running your business for at least one year, such as articles of incorporation, accreditation by a relevant accrediting body etc.

Item B: Administrative & Compliance Contacts

The administrative contact is responsible for managing any reports, documentation and communication required in the frame of the PM².EU ACA Programme. Submit a document including the administrative contact’s signature and contact details.

The compliance contact is responsible for checking that the organisation meets all the ACA requirements during the whole programme. The compliance contact can be the same as the administrative contact. Submit a document including the compliance contact’s signature and contact details.

Stage 3: Application Acceptance – Next Steps

As soon as an application is accepted, the applicant receives an email announcing the beginning of the collaboration and providing further information. ACAs also receive details about each PM² Certification and the corresponding badge.

If requested, the PM².EU may provide study materials that ACAs can offer to PM² Exams’ participants along with their vouchers. However, it should be noted that materials focus more on the PM² concepts, rather than on how to pass the PM².EU Certification Exams.

The PM².EU will be regularly asking for feedback from candidates who bought vouchers from ACAs to ensure the high-quality of their services. PM².EU reserves the right to terminate its cooperation with any ACA in case of constant poor feedback or other serious reasons.

Our team will be here for you to answer any question you may have and guide you through all the steps, making it a seamless process for your organisation.

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! Removal of Accreditation

Accreditation may be removed by the PM².EU at any moment if:

-The organisation does not meet the Accreditation Criteria anymore or fails to meet the corresponding requirements.

-PM².EU receives significant complaints from candidates and discovers that the organisation does not respond to the Accreditation Criteria.

-The organisation is making false claims or misrepresenting itself in its publications (including its website), specifically regarding claims about the accreditation.

-There is a change in the control of the organisation which has an impact on its operations and structure. Organisations must inform the PM².EU immediately of any changes.

Please keep in mind that the above list is not exhaustive, and the PM².EU reserves the right to withdraw Accreditation if it feels that standards are not being upheld, or there is a risk to the integrity of the PM².EU Accreditation.

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    Examination Process Q&A

    The particular guide provides information regarding the precise steps you need to take in order to connect to PM² Center website, navigate through it and participate in an exam.

    This guide applies only to the PM² Center website, which addresses to those who wish to participate in an exam and acquire a PM² Certification.

    • In order to create an account, you have to perform the following steps:

      NOTE: It is suggested to use Google Chrome browser, in order to be able to participate in the exam you want.

      • Click on Register for free
      • Fill in your personal information (Title*, First Name*, Surname*, Email address*, Password*, Confirm Password*, Phone, Country*, Organisation Name, Gender, Date of Birth*, VAT Number).

      IMPORTANT: It is required to fill in all the fields with an asterisk. It is not mandatory to fill in the Organisation Name and the VAT Number, but if you belong to an organization you need to fill in those fields, in order to invoice.

      • Click Submit.
    • You will receive an e-mail asking you to activate your account. Click on Clicking Here.
    • You will be redirected to PM² Center’s website.
    • After your account’s confirmation, you will receive an e-mail informing you that your account has been activated.
    • Open an Internet Browser and load PM² Center 
    • Fill in your Email and your Password.
    • Click Login.
    • Click on your name that appears at the top menu bar.
    • Click on Logout.
    • Click on your name that appears at the top menu.
    • Click on Profile.
    • Change the General Info (Title, First Name, Surname, Gender, Date of Birth, VAT Number), or the Contact Info (Email, Phone, Profile Image, Country, Organisation Name) that you want in the respective fields.
    • Click Save.
    • Click on your name that appears at the top menu.
    • Click on Profile.
    • Click on Change Password.
    • Fill in your Current and your New Password, then Confirm the New Password in the respective fields.
    • Click on UPDATE.
    • Click on Available Exams that appears on the left side menu.
    • All Available Exams will appear in the center of your screen.
    • Click on Exam History that appears on the left side menu.
    • Your Exam History will appear in the center of your screen.
    • Click on Payment History that appears on the left side menu.
    • Your Payment History will appear in the center of your web page.
    • Click on Support that appears on the left side menu.
    • Type your Subject and your Message in the respective fields.
    • Click on Send.
    • Click on Settings that appears on the left side menu.
    • Click on Profile if you want to make changes to your General or Contact Info.
    • Click on Password Management if you want to change your password.
    • Click on Payment History if you want to view the history of your payments.

    • Click on Available Exams that appears on the left side menu.
    • Click on Register Now on the particular exam that you want to complete.
    • If you have a Coupon Code (Voucher Code), fill it in the respective field and click on APPLY.
    • Click on PayPal.

    • If you want to pay with PayPal:

    1. Enter your email or mobile phone in the respective field.

    2. Click on Next.

    3. Fill in your credit or debit card details (Country/Region, Card number, Expiration date, CSC, First name, Last name) in the respective fields.

    4. Fill in your billing address and your contact information in the respective fields.

    5. Choose whether you would like to create a PayPal account or not and click on Pay Now.

    • If you want to pay with a Bank Account or Credit Card:

    1. Click on Pay with a Bank Account or Credit Card.

    2. Follow the same procedure described earlier regarding payment with PayPal.

    • Click on Available Exams that appears on the left side menu.
    • Click on Register Now on the particular exam that you want to complete.
    • Click on Claim your voucher here.
    • Fill in the requested information (Title, First Name, Last Name, Email, Country, Name of Organization, Position, Certificate, Your Message) in the respective fields.
    • Click on Request a Voucher.

    ! You can participate to the PM² Basic Certification Exam at any date and time. You can either take it as soon as you make the payment and/ or apply your voucher, or at any other time by clicking on Available Exams and then on Take Exam appearing below the PM² Basic Certification Exam. For the rest of the PM² Certification Exams you must reserve a slot in advance. Exam slots are being conducted on working days. You can find available Exam slots up to one month in advance.

    • Click on Available Exams that appears on the left side of your web page.
    • Click on Register Now on the particular exam that you want to complete.
    • Click on PayPal and follow the procedure described in the “How to make a payment” chapter, or apply your Voucher. If you are a member of the PM² Alliance and wish to claim a voucher, click on Claim your voucher here, fill in the requested information, and click on Request a Voucher. 
    • Select date and time for the exam, by choosing the slot that suits you from the list and clicking on SUBMIT.
    • IMPORTANT INSTRUCTIONS BEFORE THE EXAM:
    1. When starting your Exam, you will be asked to take and upload a clear picture of your face and a proof of identity (Accepted documents: National ID card, Passport, Driving license, Employer identification card in English, Academic ID). Therefore, you need to be in a well-lit place, have a camera, allow your browser access to your camera, and make sure you have the proof of identity available next to you.
    2. It is advised to use Google Chrome browser only.
    3. The exam should not be taken in the incognito/private mode.
    4. Make sure you start the Exam on time, this is an automated system and your Exam will be submitted by default at the end of your time slot.
    • IMPORTANT INSTRUCTIONS DURING THE EXAM:
      1. Please do not try to minimize or move out of the exam window screen. Your exam will be automatically submitted after a warning and you will not be able to retake it.
      2. Please do not press any shortcut keys (CTRL+C, CTRL+V, etc) or Windows key. Also you may not get out of the camera’s frame. Your exam will be automatically submitted after a warning and you will not be able to retake it.
      3. If during the examination your connection is interrupted for any reason, please contact us by email (support@pm2.center). We will review your case and, if applicable, we will provide you with a voucher in order to retake the exam.
      4. In case you have any other issue, you can send a message to your invigilator by clicking on Chat icon, which is located at the bottom right corner.

    In order to start your Exam, please perform the following steps:

    • Click on Available Exams that appears on the left side of your web page.
    • Click on Take Exam on the particular exam you want to complete.
    • Position yourself at the center of the frame and take a clear picture of your face by clicking on Capture. In case you are not satisfied with the picture, you can try again. Once you are ready press Next.
    • Place a valid Identification Card (Accepted documents: National ID card, Passport, Driving license, Employer identification card in English, Academic ID at the center of the frame and take a clear picture of it by clicking on Capture. If you are not satisfied with the picture, you can try again.
    • If you prefer, you can upload a picture of your Identification Card by clicking on Select file.
    • Click on Next once you are ready.
    • Read carefully the exam’s instructions and once you are ready click on I have read the Instructions.
    • You can change the size of the text by clicking on A+ if you want it bigger, or on A- if you want it smaller, which appear at the top right of your web page.
    • You can view your remaining time in order to complete the exam at the top right corner of your screen.
    • Answer the question and then click on Next. The question will be marked as Attended.

    NOTE: It is not mandatory to answer all the questions in turn. You can navigate from question to question and answer in any order you want.

    • You can view and answer any question you want by clicking on the corresponding number in the table located on the right side of your screen.
    • If you want to change an answer click on Clear.
    • If you find the content of a question to be incorrect, click on Flag in order to mark it as Tagged.
    • You can still answer the question that seems incorrect and it will be marked as Tagged & Attended.
    • Once you have completed the exam, click on Submit Exam.
    • Once you submit the exam, a warning will appear on your screen showing you the remaining time you have in order to complete it and asking you if you are sure that you want to proceed with submitting your exam. In case you want to return to the exam click on Cancel, while in case you want to continue with the exam’s submission click on Ok.
    • When you submit your exam, you will be asked to give your feedback. Write your comments in the corresponding box and click on Submit.
    • Click on Exam History that appears on the left side menu.
    • Click on the particular exam that you want to view.
    • If you read the word Pending, your exam is still under review.

    NOTE: The process of matching your identification details can take up to 2 working days.

    • If your exam has already been corrected, click on See Result so that you can view all the results in detail (Score, Total questions, Questions attended, Marks, Start time, End time, Correct, wrong and unattended questions).
    • NOTE: There are three kinds of possible results:
    1. Pass, when you have passed the exam.
    2. Fail, when you have failed the exam.
    3. Disqualified, when you have done an illegal action (e.g. minimize or move out of the exam window screen, press shortcut keys (CTRL+C, CTRL+V, etc) or Windows key).
    • There are three ways to view your certificate.
    • 1st Way:
    1. Click on Exam History that appears on the left side menu.
    2. Click on the particular exam of which you want to view the certificate.
    3. Click on View Certificate.
    4. You will be redirected to a web page in which you will be able to view your certificate.
    • 2nd Way:
    1. Click on Dashboard or on Available Exams.
    2. Click on View Result at the particular exam for which you wish to view the certificate.
    3. Click on View Certificate.
    4. You will be redirected to a web page in which you will be able to view your certificate.
    • 3rd Way:
    1. Click on Dashboard.
    2. Scroll down to the bottom of your screen.
    3. Click on View Certificate at the particular exam for which you wish to view the certificate.
    4. You will be redirected to a web page in which you will be able to view your certificate.

    NOTE: You have to log in your account in order to save and/or share your certificate. If you are not logged in, you can only view it.

    • View your certificate in one of the three ways described in the previous chapter.
    • If you want to save your certificate as pdf, click on PDF.
    • If you want to save your certificate as an image, click on Image.
    • View your certificate in one of the three ways described in How to view your Certificate.
    • Click on Share and the corresponding logo in order to share your certificate on social media platforms (Facebook and/or Twitter).
    • View your certificate in one of the three ways described in How to view your Certificate.
    • Click on Share and the corresponding logo in order to share your certificate on LinkedIn.
    • In case you are not signed in your account, you will be redirected to LinkedIn’s sign in web page. Fill in your account’s Email or Phone and Password and click on Sign in.
    • If you want to share your certificate in a post, you have to perform the following steps:
    1. Click on Share in a post.
    2. Write your comments in the corresponding field.
    3. Help your contacts see your post by adding the appropriate hashtags. Click on Add hashtag and type the hashtag you want.
    4. If you want to upload an image, video or text along with your post, click on the corresponding icon and attach the file you want.
    5. When your post is ready, click on Post.
    • If you want to share your certificate in a private message, you have to perform the following steps:
    1. Click on Send as private message.
    2. Type the name of the recipient you wish to send your certificate to, at the field Search for message recipients.
    3. Write the content of your message in the corresponding field.
    4. Click on Send.
    • Click on the Me icon that appears at the top of your LinkedIn homepage.
    • Click on View Profile.
    • If you have previously added a certificate, scroll down to the Licenses and Certifications section and click on Add.
    • If you have never added a certificate, you have to perform the following steps:
    1. Click on Add profile section in the right rail, in order to add a Licenses and Certifications section.
    2. Click on Background.
    3. Click on the Add icon next to Licenses and Certifications.
    • Fill in the name of your certificate, which can be found at the top of it.
    • Fill in the Issuing Organization (PM² Alliance).

    NOTE: Please be careful not to write PM2 instead of PM².

    • If your certificate does not expire click on the box next to This credential does not expire.
    • If your certificate expires, select the corresponding month and year, which can be found at the left of your certificate under the title Reevaluation date.
    • Select the corresponding month and year of your certificate’s issue date, which can be found at the left of your certificate.
    • Fill in your certificate’s Credential ID in the corresponding field, which can be found at the left of your certificate, under the title Certification number.
    • Copy and paste your certificate’s Credential URL, which is your certificate’s link. You can find it on the PM² Center website, by clicking on Exam History, the name of the corresponding certificate and the choice View Certificate.
    • Once you have completed the entire process, click on Save.

    An exam review can be requested when a candidate believes that a problem or an event has prevented them
    from successfully completing or succeeding a PM² Alliance Certification Exam. Should the request for review be
    directly related to one or more exam questions, the details of the problem must be clearly explained, and the
    necessary information provided (i.e. e-Voucher or Test number, question number and/or a description of the
    question). This will allow for the PM² Alliance Certification Reviews & Appeals Committee (CRAC) to identify the
    question and review the claim.
    An appeal can only be made on ground of the following:
    • exam platform irregularity during the exam
    • specific question irregularity
    • unfair dismissal or exam suspension
    In both cases, the request should be submitted formally to the attention of the PM² Alliance Certification
    Reviews & Appeals Committee (CRAC) within 5 working days of the exam’s date/incident. The PM² Alliance
    will acknowledge the receipt of the request for review or appeal automatically, will conduct all necessary
    validation in a constructive, impartial and timely manner, and will provide an answer within 10 working days.
    The outcome decision of the Committee will be final. A record of the complaint, including any subsequent
    action(s) taken, and the decision made will be maintained by the PM² Center. All information pertaining to the
    complaint will remain confidential.
    Should the PM² Alliance Certification Reviews & Appeals Committee (CRAC) acknowledge a mistake in a
    question, the procedure will be to remove the question from the exam and the candidate’s final score will be
    recalculated based on the remaining number of valid questions. The PM² Center Certification Reviews &
    Appeals Committee (CRAC) is comprised of the following three members:
    1. PM² Alliance Certifications Coordinator
    2. PM² Center Expert 1 and Expert 2
    Please also note the following:
    ▪ Candidates accept the rules of the examination once they start an exam, therefore, appeals against
    the exam rules as published on the exam invitations and communicated at the beginning of the exam
    session, will result a negative outcome.
    ▪ In order to safeguard the credibility of the exam and its fairness to future candidates, the wording of
    the questions and their answers will not be communicated.
    ▪ Please visit and review the sections Problem and Complaint Handling at the following page:
    www.PM2.center/Certification/appeals
    ▪ For further information, please contact support@pm2.center with the subject of Certification Review
    & Appeals.